Frequently Asked Questions

Do you provide Next Day Delivery?


Order before 2pm on...  Receive on...
Monday Tuesday 
Wednesday Thursday
Thursday  Friday
Friday* Monday*


*Delivery is NOT guaranteed on Weekends! For guaranteed delivery on a Saturday - please choose Saturday Delivery at Checkout. 

How Long Will The Hair Last?

With good care and maintenance our hair will last up to 2 years.

Closures and Frontals will last up to 3 to 4 installs with good care.


Does The Hair Shed?

No - our customers do not complain of shedding. We use high quality factory machinery to secure the wefts.

Can I Bleach or Dye The Hair?

Yes you can - we particularly recommend our cambodian hair for colouring purposes.

Can I Use Heat Tools to Style The Hair?

Yes - our hair will not become damaged when styled with heat. We recommend Cambodian Hair for regular heat styling. 

Where Is The Hair From?

We supply hair from India, China, Cambodia, Vietnam and Kazakhstan. Our factory is based in China, this is where the hair is cleaned, cut and woven into bundles and lace pieces. 

Can I Get A Discount?

Please follow us on Instagram or Facebook to stay up to date on any current discounts. Contact us with your student ID for 10% OFF selected items. 

Where Is My Package?

Please check your email for your tracking number and how to track your parcel. If your parcel has passed the estimated date of delivery please email to begin an investigation.

When Will I Receive My Refund?

Please make sure you have requested your refund by emailing Once requested your refund will be with you in up to 7 days depending on your payment method.

How Can I Return My Order?

Please email to notify our representatives. You will then be provided an address to return your order to. Return delivery charges must be covered by the buyer. We are not liable for goods damaged or missing in the post. Your refund will be processed once your parcel has been received.